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Customer Support- Mobile Forensic Solutions- Alexandria, VA
An opportunity to assume a customer support position within MICROSYSTEMATION, the leader in mobile forensics.
Their XRY and XACT forensic solutions are used by investigative services, corporations, law enforcement, government agencies and DoD
Micro Systemation, a leading global provider of mobile forensic technology used to help drive convictions of criminals. Their court validated XRY and XACT forensic technology is the industry standard for retrieving evidence from hand held devices in mobile forensic investigations. They are seeking a Customer Support specialist to support both technical and commercial needs of the business. In the position you will be responsible for troubleshooting and solving issues for customers as well as partnering with sales teams to close new business.
In this position, you will use your detailed knowledge of Micro Systemation’s specialized forensic and cellex technology to support existing customers in technical and maintenance questions. As a first point of contact, you will apply first class customer service to handle client requests, develop solutions and resolve problems in a professional manner. You are expected to be responsive to their needs and handle customer requests proactively. This position will also work closely with sales team to align activities for target markets, customer service, product development and to plan and attend trade shows/seminars.
Your challenge is to get up to speed quickly and become proficient in Micro Systemation’s XRY, XACT, and XAMN technology. Once your training is completed, you will be based out of their Alexandria, Virginia office to offer technical and project support to a rapidly growing customer base. You will also support R&D development by improving the number of CDMA cell phones compatible with their technology and testing products before they are shipped. You will be required to update and maintain various IT systems that are used to resolve issues and manage customer relationships
The right individual will have a technical background and 2+ year’s customer support experience in a hi-tech company. Previous experience with direct sales and mobile technology is a plus. You tackle work in a clear, efficient and logical way. If you are highly customer oriented and eager to learn then this is an exciting opportunity for you. You must have excellent written and verbal communication. Apply if you are energetic, self-motivated, organized and customer oriented.
Micro Systemation offers a challenging environment enabling you to be involved in the growth of a global corporation. Micro Systemation offers the right person excellent growth opportunities and a comprehensive compensation package. If you think you can handle the challenge of growing a global business, please apply on our website: http://www.mercuriurval.com/en/Countries/USA/Jobs/One-Job-Ad/?ad=19501