Collection from Car...
 
Notifications
Clear all

Collection from Carbonite

8 Posts
4 Users
0 Likes
659 Views
Bulldawg
(@bulldawg)
Posts: 190
Estimable Member
Topic starter
 

Has anyone performed a collection from a live Carbonite account? From the web interface, I can only download a max of 1GB at a time, which is going to take a while considering there's about 500 GB in the account.

 
Posted : 01/10/2013 7:02 pm
(@thepm)
Posts: 253
Reputable Member
 

You might want to talk about F-Response about this. They have "connectors" to collect data from cloud-based services (Dropbox, SkyDrive, etc).

I don't believe they have one for yet for Carbonite, but there is no harm in asking.

 
Posted : 01/10/2013 7:19 pm
Bulldawg
(@bulldawg)
Posts: 190
Estimable Member
Topic starter
 

I sent F-Response a message a couple hours ago. It's very unlike them to have not replied yet, but I've heard nothing back.

 
Posted : 01/10/2013 8:20 pm
(@fresponse_s)
Posts: 70
Trusted Member
 

Sorry about the delay, it's been a bit hectic here today.

I responded to your email just a moment ago, however I figured it would be good to post this here as well.

We don't currently have support for Carbonite. Last we checked they didn't offer a programmable API such that we could access the stored records/data/etc.

However, we have gotten a number of requests for Carbonite support, and we will keep an eye on the service, should they offer an API/interface we'll get to work on finding a way to support it.

Thanks again!

Sorry for the any inconvenience the delay in response might have caused you. Don't forget, you can always use the Chatbox on our website if your request is urgent.

-M Shannon, F-Response

 
Posted : 01/10/2013 11:08 pm
Bulldawg
(@bulldawg)
Posts: 190
Estimable Member
Topic starter
 

Thanks Matt. I've always had good experiences with your support.

So, the answer is no access to Carbonite. I'm going to try downloading from their web interface and see how much I can get. They also offer to send you a drive for $175 per computer, so that might be the way I go with this client. I just hate to have someone else do the collection for me–in this case Carbonite, who I have absolutely no control over.

In an unrelated matter, we did find that Google Drive for Business has updated their administration console, so Google's own instructions don't work anymore. If you need to access a business Drive account, I can help you or Matt can help you. F-response is updating the instructions.

 
Posted : 01/10/2013 11:45 pm
(@fresponse_s)
Posts: 70
Trusted Member
 

Thanks! We appreciate the kind words.

Yes, we are working on getting that Mission Guide updated, I expect we'll have a new one up on the website tomorrow.

Update* As promised, new Mission Guide. Updated Mission Guide

Thanks again for pointing that out.

Warmest Regards,

M. Shannon, F-Response

 
Posted : 02/10/2013 12:27 am
(@mscotgrove)
Posts: 938
Prominent Member
 

Speaking as a Carbonite user - are you aware that Carbonite actually saves many past versions of files. I have one file that is on (Carbonite) Version 83. I think I can download 6 of these versions, this is the original and some of the most recent. This may make your investigation a bit more interesting.

I was not aware of the 1GB limit - but it is nice to know.

 
Posted : 02/10/2013 1:25 am
Bulldawg
(@bulldawg)
Posts: 190
Estimable Member
Topic starter
 

I also use Carbonite at home, but the admin interface for this business account doesn't appear to have previous versions available. I'll poke around a bit more.

It's actually a 10 GB limit (although their documentation still says 1 GB). That's still too much of a limit in this case. If a folder is too big, I'm stuck drilling down until I find a directory tree small enough to fit in the zip file they offer. That means lots of manual poking around.

We're sending them a letter asking them to preserve the data, and I'll make sure to include all previous versions in that letter. We may end up getting them to send us a drive at $175 per computer.

 
Posted : 02/10/2013 5:00 pm
Share: