My encase license recently expired and I have made numerous attempts to contact Open text without success. Emailed the rep that last renewed my license and left numerous VM in her box as well as the sales dept box. Getting absolutely response. I saw no contact info for tech support. Is this the end of Encase since they were bought out? Due to this poor support, I’m no longer interested pursuing them.
There are plenty of alternatives that have better support
X-ways, Magnet AXIOM, GetData Forensic Explorer
Unless you have a real need to stick with Encase (ie inbuilt encryption support) it seems like a lot of people are moving on from them.
Get yourself Xways and a axiom license.
My encase license recently expired and I have made numerous attempts to contact Open text without success. Emailed the rep that last renewed my license and left numerous VM in her box as well as the sales dept box. Getting absolutely response. I saw no contact info for tech support. Is this the end of Encase since they were bought out? Due to this poor support, I’m no longer interested pursuing them.
Hi Cmore, first of all I would like to apologise for the experience you have encountered. I can assure you that the Guidance Software now Opentext product line is here to stay and is being developed further. The way that Opentext is structured and how they do things is different than you previously experienced. For example, there is techsupport but you have to setup an account under My Support (https://
Regards