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Senior Officer Quality Manager £36-44k, UK

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Senior Officer Quality Manager £36-44k, UK

Post Posted: Dec 24, 18 05:14

Job description
HMRC’s Fraud Investigation Service (FIS) is responsible for the department’s civil and criminal investigations. FIS ensures that HMRC has an effective approach to tackling the most serious tax evasion and fraud. FIS is home to a wide range of people with a variety of skills and professional backgrounds – including accountants, cybercrime specialists, criminal justice professionals, tax professionals and operational delivery support teams to name but a few. We use a range of powers and approaches to protect funding for UK public services, investigating the most harmful tax cheats and ensuring nobody is beyond our reach.

Digital Support and Innovation (DSI) is the specialist support business area responsible for the provision of enhanced digital and specialist technological support to FIS investigations. DSI provides investigative tools and techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.

HMRC's Cyber & Digital Forensics (C&DF) plays an integral role in Her Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. Our forensic practitioners are a key part of the UK Law Enforcement community, working on a variety of cases, from corporate criminality to tobacco smuggling. C&DF is a well-established, national resource with a strong delivery record and a reputation for robust results. Our services are in high demand, as we embrace the challenges posed by the pace of technology development and advances in data exploitation. As such, we are looking for talented individuals with a passion for computer science to join our rapidly expanding team.

C&DF’s innovation and professionalism is recognised by international partners and we are frequently asked to speak at key events. R&D is essential to our mission – from deploying new approaches to RAM analysis to building bespoke tools – and we will be investing heavily over the coming months and years. There is scope for contributing to related initiatives, from helping HMRC develop its eDiscovery capability to working with C&DF’s dedicated infrastructure team as it prepares to launch a number of new services.

C&DF also works closely with HMRC’s Cybercrime team who investigate attacks on HMRC’s digital channels with a view to protecting online services that are used by millions of people. This is an exciting opportunity to hone your skills in the field of digital forensics, including working on mobile devices and vehicles. C&DF offers an extensive training programme with potential for industry certifications and technical career pathways from apprenticeships through to Grade 6.

Main Purpose of role
The Senior Quality Manager role involves leadership of Quality Management & Assurance for HMRC’s Cyber & Digital Forensics team.
The primary responsibility of the Senior Quality Manager is to lead the delivery and maintenance of ISO accreditation, through the supervision of a small Quality team, and by liaison with Forensic Practitioners and Forensic customers.

Key responsibilities and requirements
• Effectively lead and manage the Quality team, ensuring that priorities are clear and the Quality Management System (QMS) is maintained to the necessary standard for compliance with ISO/FSR standards.

• In-depth knowledge of ISO 17025, 17020 and the Forensic Science Regulator’s (FSR) Codes of Practice & Conduct and to keep up-to-date with requirements.

• Understand and actively promote Quality Management Systems and Continuous Improvement to ensure quality standards are maintained. Driving and escalating the change required for Continuous Improvement to take place.

• Ensure that there is maintenance and control of documentation within the Document Control System.

• Support the Technical Management in reviewing, maintaining and auditing all QMS documentation and records for specific business areas, including risk assessments, validation, SOPs, Master Document Lists, Training Records, Equipment lists, PT/ILC supplier evaluation, competency records, dip-sampling and quality assurance plans.

• Oversee the internal audit tasks covering the QMS and technical/forensic processes to facilitate compliance with ISO standards, identifying non-conformance, best practice and realising continuous improvement.

• Supervise the handling of internal audit findings to ensure non-conformances/areas for improvement are understood, agreed and addressed in line with ISO standards and HMRC policies.

• Investigate root causes for non-conformances and complaints – ensuring that traceability is maintained to meet ISO, FSR & ILAC requirements.

• Manage UKAS Assessment visits and accreditation implementation projects, ensuring actions are completed promptly to meet deadlines for accreditation.

• Chair and oversee Management Review meetings, as required by ISO standards, summarising information, detailing action points/responsibilities and following-up tasks to demonstrate compliance with ISO/FSR requirements.

• Analyse QMS data and trends to provide SLT with oversight and to provide reassurance to external assessors (eg. UKAS) that all regulatory requirements are being met.

• Investigate UKAS findings and closure of actions to gain and maintain accreditation.

• Provide advice to Technical Management in relation to accreditation requirements, keeping up-to-date with changes in legislation, regulations and standards in order to maintain ISO compliance.

• Deliver the DFG Quality Policy, the Quality Management System and documentation.

• Engage with Cyber & Digital Forensics staff to ensure understanding, co-operation and compliance with the Quality Management System.

Desirable criteria:
· Digital forensics experience
· Project Management experience.
Person specification
Essential criteria:
Proven understanding and experience in ISO Quality Management and assurance.
Proven experience in organising audits for ISO 17025
Excellent communication (verbal and written) and attention to detail, in preparing and presenting reports and updating QMS records.

Desirable criteria:
· Digital forensics experience
· Project Management experience.
We'll assess you against these competencies during the selection process:
Leading and communicating
Managing a quality service
Making effective decisions
Civil Service Competency Framework

Civil Service pension schemes may be available for successful candidates.

If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance.
Things you need to know

Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.
Nationality statement
Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.
Selection process details
This vacancy is using the Civil Service Competency Framework. Guidance on writing competency examples is available: A brief guide to competencies
In no more than 500 words explain why you would be suitable for this role. The personal statement will be assessed based upon the civil service competency framework and in particular the competency Delivering At Pace.

The selection process will consist of the initial sift of personal statement and CV. Those who are successful will be selected for formal interview and an assessment of the individuals operational and technical knowledge and experience.

Feedback will only be provided if you attend an interview or assessment.
Nationality requirements
Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.
This vacancy is open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.
Candidates in their probationary period are eligible to apply for vacancies within this department.
Working for the Civil Service
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.
Continuous employment
If you're employed by a non-departmental public body (NDPB) and are applying for a job in the Civil Service (or vice versa) by moving jobs this will involve a change of employer and you may break the statutory rules on continuity of employment.
Apply and further information

Contact point for applicants
For information about the job role please contact Sarah Montague on sarah.montague @ hmrc.gov.uk or 03000 578165
Sift/interview dates and location
Interviews will take place within 5 weeks of the advert closing date in London or Nottingham
Further information
Home Moves Assistance not available. Daily Travel Assistance is available only to successful candidates from the redeployment pool.

Staff who wish to work an alternative working pattern e.g. part time or part-year are welcome to apply. The preferred working pattern may or may not be available. You should discuss this with the vacancy holder before applying. Flexible Working Hours are available for these posts. However, candidates should note that this is a dynamic work environment and the successful candidate will be required to have a flexible approach to attendance and may be asked to stay away from home on occasion.

Fraud Investigation Service is committed to making reasonable adjustments to support disabled staff. Should the successful applicant require reasonable adjustments in the new job he/she must discuss and agree these with the vacancy holder who will undertake a workplace assessment, before accepting the job. Appointment will be conditional upon satisfactory conduct and discipline checks and security vetting. Candidates must live within reasonable daily travel as defined in HR guidance (HR59002).

Candidates are allowed to bring in notes to interview

In November 2015, HMRC announced the next step in our ten-year modernisation programme to create a tax authority fit for the future, committing to high-quality jobs and the creation of new regional centres serving every region and nation in the UK. We set out our plans to consolidate into 13 large, modern offices, equipped with the digital infrastructure and training facilities needed to build a more highly-skilled workforce.

These offices will be located in Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford.

There will also be a small number of specialist sites, where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. In addition, our Welsh language service has people in specialist roles located in Porthmadog, as well as Cardiff.

If you are recruited into an office that is not one of these locations, you will be expected, subject to HMRC’s applicable policies, to move to one of these locations in the future. In some cases this will be via a transitional site.

If you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site.

If you are a current HMRC employee and you joined HMRC through an advert that was advertised on or after 11/01/2017, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. This is in line with the terms of your original appointment to HMRC.

For more information please contact the vacancy holder.

Security update
As part of this, successful candidates must pass a disclosure and barring security check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment

Any move to HM Revenue and Customs (HMRC) will mean you will no longer be able to carry on claiming childcare vouchers.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

Some of HMRC Terms and Conditions of employment changed on 1st May 2013, these will apply to people who are new recruits to HMRC or who take a new job in HMRC on promotion. The document attached to this advertisement provides more information on the changes we made, please note this is not a full list of HMRC's terms and conditions. If you need to discuss how these changes might affect you, please contact the vacancy holder. For further information on terms and conditions please visit www.gov.uk/government/...nual-leave

If you are currently working for an OGD and would like to consider the impact on your pay when
joining HMRC, please see the attached document "Pay on Transfer from OGD" for further

A reserve list may be held for a period up to 12 months from which further appointments may be made.

Reasonable adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.