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[CCL Forensics] IT Services Delivery Manager

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[CCL Forensics] IT Services Delivery Manager

Post Posted: Nov 02, 12 19:51

IT Services Delivery Manager - £35k + Benefits

CCL Solutions Group Limited, based in Stratford-upon-Avon, has an impressive profile of services including digital forensics, independent IT consultancy, cyber security, e-discovery and intelligent data management. Supported by proven methodologies, a team of highly experienced consultants and with global strategic partners that include Autonomy, Clearwell, Guidance and Fujitsu, CCL provides a range of ‘future thinking technology’ solutions.

As part of our on-going development we are recruiting an IT Services Delivery Manager. This person will provide a full supporting role for the delivery, operation, and improvement of IT resources for the Group.

Key responsibilities/deliverables are:
- IT infrastructure, including the internal support and future development of systems, maintaining service efficiency and the minimisation of downtime is critical
- Personal responsibility for IT security, risk management and managing all IT related projects
- Management of the company’s relationship with its outsourced service suppliers, ensuring that service levels are achieved, and that enhancements are introduced as appropriate
- Ensuring that all business systems users (approximately 80) are using the resources appropriately and that training is prescribed and implemented when needed
- Define and document all key business processes, ensuring that wherever possible that such processes are computerised, implemented and adhered to
- Responsibility for business continuity in terms of IT failure
- Develop an ongoing IT strategy to meet the demands of a rapidly developing Group
The successful candidate will:
- Have a minimum 2 years IT management experience
- Be able to demonstrate track record of IT services management in a time-critical and fast moving business
- Have experience of team working in a fast moving, commercial office environment
- Previously been responsible for the maintenance and development of company hardware, network and software platforms
- Be experienced in systems management, back up and data recovery
- Have experience of managing the implementation of new software applications and introducing new business solutions through the use of IT
- Evidence management under conditions of change
- Have successful experience of network design and IT technologies, together with knowledge of legacy systems and migration techniques
Personal qualities will include:
- A high level of numeracy and IT skills
- Effective communicator, committed team player with interpersonal skills to handle a wide range of project/customer issues
- Sound intellect, strong business analytical skills
- An understanding of the basic principles of Project Management
- Excellent knowledge of Microsoft operating systems (servers, workstations and MS Exchange email) and thin client deployment (terminal services, Citrix and web based)
- Degree level and ITIL (IT Infrastructure Library) qualification

If this is your profile, and you believe that you can take on the challenge of this role, email us your CV, telling us why, to HR @ cclgroupltd.com