Encase 7 - Refund
 
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Encase 7 - Refund

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mansiu
(@mansiu)
Posts: 83
Trusted Member
 

V 7.03.02 seems to get better 'press' than any other version, so, is everyone current?

V 7.03 is the first usable version as far as i concern. I really like the "package" feature in it.

For those who got let down with version 7.0/1/2, please try 7.03, it is definitely worth-trying. And i also heard there will be a big change in 7.04 .

 
Posted : 20/04/2012 5:37 pm
Hwallbanger
(@hwallbanger)
Posts: 32
Eminent Member
 

I have been involved with IT since starting as a Mainframe Operator. Since then this position has become known as a Network tech. and I have moved on to IT Security and other related technology.

This issue regarding Software/Applications has been around a long time and the same problem issues seem to always crop-up.

1. Proper testing of software before releasing.
2. Having a balanced approach to User's input during development and testing and feedback on releases.
3. Support of previous working versions but in what manner, at a fixed point or with related fixes as time moves forward.
4. The move from market-based Standards to a representative organizational-based Standards group approach for all types of technology developments (i.e. TCP/IP, Hard drive interfaces, computer interfaces - Bluetooh, ETC.)
5. Back in early PC days, ownership of software/Applications and their support was a very big issue and the trend developed to have the Author/Developer of the "code base" to place in TRUST for the purchasing company that purchased a version of this product. This was done to protect the company from the Developer disappearing from the market and their support and maintenance.

These are but a few that I recall that were similar between Mainframe Applications and the PC market as time went on. You would think that these issues would have been resolved over time, BUT as the market shrinks either from fall-out or acquisition. We see these same problem issues roll back into sight.

The software companies that seem to work best, work WITH the market it sells into and supports. and they do not take the imperial (kingdom) approach.

Other issues that seem to have been presented in this thread has been

1. Changes and dropping of functionality from one version to the next, at least in being able to bring older files back into currently release versions of the software. ( Like the way Windows file-systems and programs for back-up are incompatible to earlier versions because they have been changed due to technologies supported. )
2. Support Costs for only current versions, period.
3. Jaclaz from Italy points out " … we also all know how - in practice - time allowed, budget and a number of other reasons … the presence in the profession of people that have not in the least the mentality of investigators, let alone of scientists - a large amount of processing is done through the use of software similar to the one discussed here, "taking as good" whatever the software provides. " Some other investigators that I know called this Nintendo Forensics - you push the button and there you go.
4. Pbeardmore from Surrey England says, " … when you want a tool to provide an overall forensic analysis of the operating system, you just want the thing to work, be reliable and accurate. Is that too much to ask? "
5. Latest news is that Ex01/Lx01 are a completely different format, at the lower level and Guidance is not releasing part of the format specifications. (doesn't this sound like something the big boys [Microsoft] would and has done)

I hope that my four (.04) cents, has been an informative retrospective look.

Sincerely,
Hwallbanger

 
Posted : 21/04/2012 12:40 am
rousseld
(@rousseld)
Posts: 2
New Member
 

Safe to say that there have been some problems that even I ran into and have been able to work out so far. This is expected as it is a new version so you can lose patience or you can report the issues to support. I can attest that I've been very well taken care of by Technical Support at Guidance. They genuinely do want to know about the problems and are very good at trying to help out. The latest version 7.04 is great, it seems to have solved most if not all the problems I've experienced that were related to performance. I did however notice that the acquired evidence is one of the definite factors related to indexing. The types of files, how many size of evidence, crypto in the file system etc.
I am told v7.05 is soon to be ready for release and I look forward to trying some of the improvements of the evidence processor in the new version. Sorry, I would rather participate to help make the product better rather than complain with no purpose or solution.

 
Posted : 13/06/2012 1:20 am
Jonathan
(@jonathan)
Posts: 878
Prominent Member
 

there have been some problems that even I ran into

Why "even I"? As it's your first post I don't know your background.

This is expected as it is a new version

It's now a year old, you can't really use the "it's a new version" line anymore! I don't expect to have major problems with any of the products or services I buy. It's especially easy to iron out most problems in software before release beta versions, focus groups, any form of reaching out to their user base really.

I can attest that I've been very well taken care of by Technical Support at Guidance. They genuinely do want to know about the problems and are very good at trying to help out.

Generally I agree, support is pretty good as are the resources at their support portal. But if the product has major flaws, all the support in the world can't do much.

The latest version 7.04 is great, it seems to have solved most if not all the problems I've experienced that were related to performance. I did however notice that the acquired evidence is one of the definite factors related to indexing.

Glad you like it. However, looking at this thread, the EnCase support forums and through speaking to peers in the industry I don't see many others who share your enthusiasm. I used 7.04 for the first time this week. Very slow and that was without choosing the indexing option. One of the worst things is the GUI which is incredibly badly thought out.

Sorry, I would rather participate to help make the product better rather than complain with no purpose or solution.

Loads of us responded to the Guidance user survey a couple of months back on EnCase 7 with detailed feedback and ideas for improvement. I've had no response or acknowledgent from Guidance that they've read it as yet. Has anyone else?

I think Guidance can still sort this mess out, and I hope they will. What is annoying is that as EnCase 7 is a completley different product from EnCase 6, I feel that the three courses I took with Guidance and the EnCE I earnt are now wasted.

 
Posted : 13/06/2012 2:21 am
rousseld
(@rousseld)
Posts: 2
New Member
 

In response,
I've been a developer and worked in the investigations and security industry way long enough to have empathy with industry peers that its not easy but rather close to impossible to build software and deploy without any flaws. Shhhh.. dont tell anyone…. I've deployed my share of flawed code too. Your operating system which all software resides on, is itself riddled with countless flaws and with each new version comes more flaws because we're always asking for more features, functionality and pushing the envelope to meet clients growing demands. My background, well I don't know yours or anyone else's background here either, but quite frankly with respect, just because I am a newbie in this forum, I assure you I have enough years in investigations, programming, security and the IT industry that I don't feel a need to have to justify my experience to anyone including yourself. Give it a break, you don't need to copy and paste every sentence I write because you need to express or vent your dissatisfaction to the N'th degree. If you don't like the product then move on, no one is holding you back. I think that many of the options that were introduced in v7 are well worth the effort and wait. Its not perfect, but neither is any piece of software you'll ever purchase. Honestly, the company is doing their best to satisfy customers, I use more than one product to do my work and the others aren't perfect either. They all have their problems and quite frankly, Guidance is better than most at releasing fixes as fast as possible and addressing concerns.
I have said what I needed to say, so I won't enter into further banter with people on a question of who's better and who's not. Thanks for commenting. Hope to have constructive exchanges in the future!

 
Posted : 13/06/2012 7:40 pm
Jonathan
(@jonathan)
Posts: 878
Prominent Member
 

In response….

I'm sure you're aware that quoting the point you're replying to on a message board is an attempt to organise a reply so that it make sense and is nothing more than that. I have the right of reply if I think you're wrong as you do in return, so no "give it a break" please just because you're being challenged.

I think that you do need to "justify your experience" when your opening remark includes an unqualified "even I". You can easily read up on my background from the links in my signature because (a) I don't see the point in posting opinion anonymously and (b) I believe in what I'm saying and am happy to justify it.

"Guidance are better than most at releasing fixes as fast as possible". Not in my experience they're not, c.f. Nuix, Proof Finder, X-Ways Forensics, OS Forensics, Internet Evidence Finder, Oxygen Forensics and the Nirsoft tools (to name a few off the top of my head) which are all far better in this regard.

"Constructive exchanges" don't just mean agreement, though as you see I did agree with a couple of your points. It's a pity that you've chosen not to reply further because I think the topics in your post are interesting ones and that further discussion on them may prove useful .

Regards,

Jonathan

 
Posted : 13/06/2012 9:51 pm
LukeLuke
(@lukeluke)
Posts: 28
Eminent Member
 

Loads of us responded to the Guidance user survey a couple of months back on EnCase 7 with detailed feedback and ideas for improvement. I've had no response or acknowledgent from Guidance that they've read it as yet. Has anyone else?

Oh yes I had! It was a quote for SMS renewal….

roll

 
Posted : 25/06/2012 8:40 pm
LukeLuke
(@lukeluke)
Posts: 28
Eminent Member
 

In response,
I've been a developer and worked in the investigations and security industry way long enough to have empathy with industry peers that its not easy but rather close to impossible to build software and deploy without any flaws. Shhhh.. dont tell anyone…. I've deployed my share of flawed code too. Your operating system which all software resides on, is itself riddled with countless flaws and with each new version comes more flaws because we're always asking for more features, functionality and pushing the envelope to meet clients growing demands. My background, well I don't know yours or anyone else's background here either, but quite frankly with respect, just because I am a newbie in this forum, I assure you I have enough years in investigations, programming, security and the IT industry that I don't feel a need to have to justify my experience to anyone including yourself. Give it a break, you don't need to copy and paste every sentence I write because you need to express or vent your dissatisfaction to the N'th degree. If you don't like the product then move on, no one is holding you back. I think that many of the options that were introduced in v7 are well worth the effort and wait. Its not perfect, but neither is any piece of software you'll ever purchase. Honestly, the company is doing their best to satisfy customers, I use more than one product to do my work and the others aren't perfect either. They all have their problems and quite frankly, Guidance is better than most at releasing fixes as fast as possible and addressing concerns.
I have said what I needed to say, so I won't enter into further banter with people on a question of who's better and who's not. Thanks for commenting. Hope to have constructive exchanges in the future!

I am going to comment this.
Guidance fu**ed up a very good (not perfect!) product and they wanted to deliver a product that was not ready for the market. It was a beta and it was SOLD saying "get this, this is better". I repeat SOLD.

They pissed off all the customers taking one year to get to this version that is "barely stable". And now they are requesting SMS now for the renewal! They own us an year of SMS!

Moreover they reduced some functionalities of the product…do you realize they killed the search functionality that was the core of V6?

 
Posted : 25/06/2012 8:50 pm
Adam10541
(@adam10541)
Posts: 550
Honorable Member
 

I would encourage anyone who hasn't used Xways Forensics before to give that a try as an alternative to FTK and EnCase.

I switched pretty much solely to Xways a few years back after being sick of the instability and random crashes of EnCase. I've never been a fan of FTK either but will use FTK or EnCase to verify findings only these days.

Never hurts to have another tool at the belt and I've found Xways to be incredibly stable, fast and reliable over the years.

 
Posted : 26/06/2012 7:26 am
johnny
(@johnny)
Posts: 21
Eminent Member
Topic starter
 

Some interesting responses, sadly I see the majority are in the negative about the product.

I think what has become clear to me, is that most are less than pleased with the functionality of a product that is now a year old. As I see it we've been used as beta testers while paying for what should have been, at release, a product that worked reasonably well. But serious defects seem to be reported on a daily basis. Am I wrong, or is it still not possible to produce a report which links to the file in question?

And i agree with one of the last posters on the search function, it's been gutted to the point of useless. Might be great for ediscovery lawyers though.

I have loved Encase for years but Guidance have really lost me as a customer. Their most recent private communication was that the introduction of v7 has highlighted 'a training issue'.

So you see, as far as Guidance seem to be concerned, it is us as users that have it wrong. The product is working as they want, we just don't know how to use it. I really think they have lost the plot or are more concerned about a newer customer base than they used to have. I don't think that the likes of me are part of their new paradigm.

I won't disclose what my organisation got from Guidance after escalating our complaints, but I encourage you all to complain and keep complaining.

good luck

john

X-Ways, now there's an idea!!!

 
Posted : 28/06/2012 7:27 pm
Jonathan
(@jonathan)
Posts: 878
Prominent Member
 

Very telling in 12 months since EnCase 7 came out, the Guidance share price is up, revenue up, cash flow up. http//quote.morningstar.com/Stock/s.aspx?t=GUID

 
Posted : 03/07/2012 2:47 pm
AlexC
(@alexc)
Posts: 301
Reputable Member
 

Very telling in 12 months since EnCase 7 came out, the Guidance share price is up, revenue up, cash flow up. http//quote.morningstar.com/Stock/s.aspx?t=GUID

The big jump coincided with their acquisition of CaseCentral though (around 7th Feb this year), actually quite a sudden slump shortly after version 7 was released right?

(Full disclosure I don't really know anything about judging the performance of a company, I just like graphs!)

 
Posted : 04/07/2012 9:54 pm
Jonathan
(@jonathan)
Posts: 878
Prominent Member
 

(Full disclosure I don't really know anything about judging the performance of a company, I just like graphs!)

Me neither Alex! I guess it may point that EnCase's failure or otherwise has not impacted on Guidance's bottom line. The money's with eDiscovery not forensics.

 
Posted : 04/07/2012 10:31 pm
LukeLuke
(@lukeluke)
Posts: 28
Eminent Member
 

Indeed the enterprise version moved few months ago to V7…

 
Posted : 05/07/2012 1:42 am
leenmie
(@leenmie)
Posts: 4
New Member
 

Encase6 is also very funny. Run run, analysis … and crash. Then you open the case again, everything was not saved. It's funnier if the case is big and you have to wait for almost a days.

 
Posted : 06/07/2012 11:15 am
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