Encase w/ Dongle ov...
 
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Encase w/ Dongle over Network Issue

OTJ287
(@otj287)
New Member

Hi gang.. Hoping the brain trust can help figure out what might be the issue.

Have a new laptop (Dell Inspiron w/ Win 11 Pro) and installed our USB over Network software and can see the licenses I have access to assign to me.  I use Physical Analyzer and that seems fine.  When I launch EnCase 22 (even have an older 8.x version) and grab that license, unfortunately, it doesn't work and EnCase will remain in Acquisition mode.  

I've tried reinstalling everything with all the similar results.  The only thing I can think of is there's a compatibility issue w/ Win 11?  I've even tried running in compatibility mode and even installing in compatibility mode (run as admin, etc.) but no go.

I'm not sure what else might be the issue as I am able to assign dongles to me for other software, but seems like something isn't cooperating with EnCase.

(All licenses were verified to be working on other machines)

Thanks in advance for any suggestions!

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Topic starter Posted : 06/05/2022 6:06 pm
jezzaf
(@jezzaf)
New Member

Rather than licensing via dongle you can convert the license to an electronic format, which will give you the added advantage of having a license on the laptop without have to access the network.

Additionally, and it may be worth consideration at some point EnCase is fully supported for the cloud, you could have a instance in the cloud say in Azure ready to go.    

Its worth noting the v22.1 is not yet listed as fully supported by Windows 11, User guides lists

Windows 10 versions 1607, 1703, 1709, 1803, 1809, 1903, 1909, 2004, 21H1, 21H2 

So be careful if are doing case work. 

  

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Posted : 17/05/2022 10:54 am
pstiles
(@pstiles)
New Member

Good Afternoon.   

I am the Sr. Manager for the Tech Support team at Opentext.

There are several things that could be causing this.   What comes to mind right off the top is related to the license type - license manager, code meter, certs etc.

I would recommend opening a ticket with my team so that we can properly scope the problem and assist you.

Thank you for your post. You can reaching us using one of the following options:

 

Portal: https://support.opentext.com/portal/site/css?customView=ticketsHome

Email Support@opentext.com

Call Support - https://www.opentext.com/support/contact/opentext

 

We are hear to support now.

Peggy Stiles

Sr. Manager, Technical Support, Opentext

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Posted : 17/05/2022 1:40 pm
OTJ287
(@otj287)
New Member

Thanks all!  I figured it was probably a Win 11 issue -- I'll reach out to tech support.  I'm only using the Win11 box to verify that the image "opens" so to speak as a form of QC, but not my primary forensic machine.

Thank you.. I'll follow up!

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Topic starter Posted : 17/05/2022 9:52 pm
cs1337
(@cs1337)
Member

I believe we're having a similiar issue. We spoke with Opentext and they suggested to grab the latest Codemeter install.

 

https://www.wibu.com/us/support/user/downloads-user-software.html

 

We will try this out. 

 

Did you end up finding a solution?

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Posted : 14/06/2022 6:48 pm
OTJ287
(@otj287)
New Member

@cs1337 hey there!  Yes!  The new Codemeter did the trick.  Sadly, the folks at Opentext weren’t able to help with my support ticket and I wasted a lot of time going back and forth figuring they’d know.  Talked to a friend who suggested the latest Codemeter, and that did the trick!  You should be in luck after that.  

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Topic starter Posted : 14/06/2022 6:58 pm
cs1337
(@cs1337)
Member

@otj287 Thank you! I let our OpenText contacts know to inform their support team to suggest a Codemeter update for anyone facing similar issues. 

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Posted : 14/06/2022 7:48 pm
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