Indifferent support from X-Ways

Posted by: @bunnysniper

There are more than only one. What makes them arrogant is the monopol they have. There is no other software in the forensics market that is similar powerful, advanced and fast. 

 

Correlation is not causation.

I can assure you that assistance from - say - Rolls Royce, Aston Martin or Porsche or Ferrari is not bad at all.

Exactly because their products are "niche" and "expensive" they tend to be extremely corteous towards customers, among other reasons, because their sales depend on the restricted "club" of customers and word of mouth is very important.

A good (or bad) support may only be due to company directives/decisions, and arrogance and/or rudeness are unacceptable and stupid/near-sighted anyway.

jaclaz