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How to recover a hacked Instagram account?

Skywalker
(@skywalker)
Active Member

I have a customer who is an influencer in his business. His Instagram account has been hacked and I'm trying to recover it but it is very, VERY difficult. There is a site in which you are said you have to use the app, touch some buttons and then… you are redirected to the same TEXT site!!! No forms, nothing!!!

Have you any experience in this situation? I have sent a mail to [email protected] and they answered it is not a proper channel and yes… THEY SEND YOU TO THE SAME TEXT SITE WITH NO FORMS!!!

This is like a Kafka novel.

Thanks in advance.

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Topic starter Posted : 17/04/2020 1:42 am
D1m4g3r
(@d1m4g3r)
Junior Member

The only way to recover a hacked account is to contact the customer care and provide as much information as possible that would tie the true owner to the account. Every account is tied to an email address or to a phone number. If the account was hijacked and the email address was changed then you can alert customer care that someone suddenly changed the original email account the Instagram account was tied to. However, if the email account remained the same then i see no reason as to why the individual can't just initiate a password reset. Maybe you should explain exactly how the individual lost access to his account and then, step by step, identify information that would be valuable to customer support to validate that the individual is the actual owner of the said account.

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Posted : 17/04/2020 8:59 am
hipmatt liked
Skywalker
(@skywalker)
Active Member

The only way to recover a hacked account is to contact the customer care and provide as much information as possible that would tie the true owner to the account. Every account is tied to an email address or to a phone number. If the account was hijacked and the email address was changed then you can alert customer care that someone suddenly changed the original email account the Instagram account was tied to. However, if the email account remained the same then i see no reason as to why the individual can't just initiate a password reset. Maybe you should explain exactly how the individual lost access to his account and then, step by step, identify information that would be valuable to customer support to validate that the individual is the actual owner of the said account.

Which email? "Support" address is not working for these purposes. Every personal information in the account was changed by the hacker, email, phone, everything. When I try to recover the account through the username, I obtain a message which says I have to contact with Instagram but the message does not provide a contact email address. I have written to an account and sent a photograph of my customer holding his ID but there is no way, they say it is not enough information.

I really can't believe this.

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Topic starter Posted : 17/04/2020 12:16 pm
jackisebren
(@jackisebren)
New Member
If your account got disabled for no reason, you should probably just keep appealing until you get a useful response, or give up and open a new Instagram account with the hopes of it living up to standards of its predecessor. In my honest opinion, I think there's a good chance of recovery, I suggest you reach out to cyber dome (cyber_domen on Instagram) and ask for proof or clientele, they're a team of highly experienced cyber security experts who helped me recover my account which was permanently disabled initially, took a few hours but I got my account back thanks to them. So that's pretty much the only viable option you've got amongst others. I hope this helps.
This post was modified 9 months ago by jackisebren
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Posted : 20/12/2020 10:18 pm
Ragnarok
(@ragnarok)
New Member

You probably should go for an official insta support, do not go for 3rd party services 

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Posted : 04/01/2021 4:21 pm
Krudy88
(@krudy88)
New Member

@jackisebren hi, from your advice, I contacted cyber domen on IG and have paid them $165 to recover my account... nothing has been fixed yet and I fear it’s a scam.  Is it legit?  They’re now asking for another $100 bc they say my account was hacked before it was disabled.  Ugh...

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Posted : 28/03/2021 6:30 pm
Gcobbbb23333
(@gcobbbb23333)
New Member

@krudy88 did it work or was it a scam facing the same problem right now 

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Posted : 01/06/2021 11:31 pm
UnallocatedClusters
(@unallocatedclusters)
Senior Member

I think my Instagram account has been hacked. | Instagram Help Center

Information for Law Enforcement | Instagram Help Center (facebook.com)

Instagram and Facebook track information about each user such as IP addresses, device makes and models used to access I/F and more.

Therefore, one can prove one is the true Instagram account by providing the original account email address,

"Verify your identity

 

Once you submit your support request, you should receive an auto-response email from the Support Team at Facebook asking you to help us verify your identity. You'll be asked for one or both of the following:

 

  • A photo of yourself holding a paper with a handwritten code we've provided you.
  • The email address or phone number you signed up with and the type of device you used at the time of sign up (example: iPhone, Android, iPad, other).

Once you provide information to help us verify your identity, we'll send you specific instructions to recover your account at the secure email address you provided."

After you recover your client's account, please set them up with 2 factor authentication and a recovery email address.

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Posted : 02/06/2021 8:17 pm
Phuckinstagram
(@phuckinstagram)
New Member

@krudy88 hey did you end up getting scammed by paying Cyber_domen $165??? Please let me know 

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Posted : 04/08/2021 6:56 am
serenadjokovic
(@serenadjokovic)
New Member

@krudy88 cyber_domen is a scammer, he did that to me some months ago, yet my account was not retrive back. My sister help me out to recover my account back through her friend elitecracker12  at  gmail  and did a nice job within 4hrs.

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Posted : 21/08/2021 10:02 am
serenadjokovic
(@serenadjokovic)
New Member

@gcobbbb23333 cyber_domen is a real scammer, he scam me also. My sister helps me recover my account through elitecracker12   at  gmail and the dude did the job for me less in 4hrs.

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Posted : 21/08/2021 10:05 am
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