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Cellebrite latest software updates for Touch2 and PA full of problems?  

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C17025
(@c17025)
New Member

Hello

Im just reaching out to see if anyone/org is sharing the same issues we have been having since the past few updates of Cellebrite software.

For starters two months ago the Touch2 kept having errors when downloading phone data from a mobile device, through the target (wormhole cable) and on to a mapped network drive using PA to start and the action. The error would flag up saying "unhandled exception". It would completely shut the system down and reboot either before, during or just before an extraction was complete.

This was apparently fixed in the latest release however we still see this error from time to time aswell as an error "Error writing to target". This has made the Touchbox an untrustable method as extractions could go on for a few hours and then fail.

Also the new PA seems awfully slow and crashes alot during decodes, the computers used are more powerful than the needed specs provided by celebrite.

This post is not a vent or anything of the sort im simply reaching out to see if anyone has come across similar issues. I understand Cellebrite like other companys are dealing with the effects of the pandemic, maybe with skeleteon staff and the likes. However the past few releases have seemed to have caused alot of bugs and glitches which as a customer i have to feel disastisfied with. Maybe the releases have been rushed without enough testing.  

I know the solution is as simple as downgrading to earlier versions but alot of effort goes into updating all our systems, validation and paperwork.

 

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Posted : 27/08/2020 7:40 am
Rich2005
(@rich2005)
Senior Member

Don't think I've had any crashes of PA personally. Certainly not enough to remember if it has.

Decoding isn't particularly quick...but then it's often going through tens or hundreds of gigabytes of data so I'm not surprised by that.

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Posted : 27/08/2020 8:19 am
C17025
(@c17025)
New Member

@rich2005 Cheers for the response.

I should have said considerably slowler than it use to be at decodeing the same amount of data.

Also navigating the menues is slow and often does not respond even when nothing is proccessing. This version has been deemed unusable by alot of staff and they are requesting a downgrade.

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Posted : 27/08/2020 8:36 am
Rich2005
(@rich2005)
Senior Member
Posted by: @c17025

@rich2005 Cheers for the response.

I should have said considerably slowler than it use to be at decodeing the same amount of data.

Also navigating the menues is slow and often does not respond even when nothing is proccessing. This version has been deemed unusable by alot of staff and they are requesting a downgrade.

It doesn't help you, but I've not had the same issues with the menus either, and with regards decoding data being slower - your guess is as good as mine - but obviously they support increasing amounts of stuff over time (so decoding becoming slower would be a logical consequence of that - unless they made other performance improvements to offset it).

Are your machines of a decent spec? I'm on an i9 9900k and 64GB of ram personally. Which I'd consider "middle of the road" for a forensic box these days.

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Posted : 27/08/2020 9:24 am
Rich2005
(@rich2005)
Senior Member

Just loaded a 55GB Android physical extraction (took about 15 mins to load up) in case a ballpark indication of time is of any use.

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Posted : 27/08/2020 10:06 am
CLB-DavidK
(@clb-davidk)
New Member

Hello @C17025

We are aware of the crashing issue and it will be fixed in the 7.37 version.
Please contact me via email at david.krasilshik@cellebrite.com , I will send you a beta version of the 7.37 that will fix your crashing issue.

Best regards,
David K - Cellebrite Tech Support

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Posted : 31/08/2020 3:07 pm
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