Mobilyze 2018 - Android issue

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Last Post by tracedf 4 years ago

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John000

(@john000)

Posts: 45

Eminent Member

Topic starter

I'm trying to perform extraction for Android devices (various OS) using Mobilyze 2018 R1 but without any success.
No matter what device I connect, the software tells me that there is an issue with the drivers.

I installed all the relevant drivers and set the phone on MTP/Debugging on.
The only phone I was able to perform extraction is Google Pixel..
*iOS devices works fine.

Someone know what's the problem?

Thanks!

Posted : 28/03/2018 2:46 pm

Hunter

(@hunter)

Posts: 32

Eminent Member

I'm trying to perform extraction for Android devices (various OS) using Mobilyze 2018 R1 but without any success.
No matter what device I connect, the software tells me that there is an issue with the drivers.

I installed all the relevant drivers and set the phone on MTP/Debugging on.
The only phone I was able to perform extraction is Google Pixel..
*iOS devices works fine.

Someone know what's the problem?

Thanks!

What computer are you using?

Posted : 13/04/2020 6:09 am

tracedf

(@tracedf)

Posts: 169

Estimable Member

Have you looked at the troubleshooting tips on BlackBag's page?

https://www.blackbagtech.com/resources-android-resources/

In particular, have you tried the USB modes other than MTP?

Posted : 14/04/2020 5:27 pm

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