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Oxygen Forensics Suite Analyst 2011  

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sgreene2991
(@sgreene2991)
Member

I am having a lot of trouble getting this installed. It keeps saying that the license key needs to be activated, and when I activate it, it just shuts down. Has anyone else had this problem? Or offer some suggestions on how to fix this?

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Posted : 03/08/2011 5:26 am
Fab4
 Fab4
(@fab4)
Active Member

Or offer some suggestions on how to fix this?

Oxygen Forensic's technical support helpline perhaps….

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Posted : 03/08/2011 3:34 pm
sgreene2991
(@sgreene2991)
Member

I'm tempted, their rates for calling the helpline are a tad steep. And I just spent a bunch getting the license itself.

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Posted : 03/08/2011 10:00 pm
Oxygen_Software
(@oxygen_software)
Member

+1 (877) 9-OXYGEN number is free to call. And e-mail [email protected] was always free too -)

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Posted : 04/08/2011 4:48 am
sgreene2991
(@sgreene2991)
Member

The 877 number is never answered. I did manage to get help online but it did take a little while.

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Posted : 04/08/2011 4:52 am
Oxygen_Software
(@oxygen_software)
Member

The phone number is managed, but during Moscow, Russia working time.
Anyway, fine to hear the problem is solved -)

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Posted : 04/08/2011 4:58 am
Jonathan
(@jonathan)
Senior Member

The 877 number is never answered. I did manage to get help online but it did take a little while.

I've always found their support to be good. I submitted a support request via their online form last evening and got a response pretty much straight away.

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Posted : 04/08/2011 1:16 pm
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