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XRY - Slow backup operation response  

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kelash108
(@kelash108)
New Member

Hi Guys

I'm currently working with an iPhone 6 Plus (A1524). I'm trying to do an XRY extraction (version 7.12.0) and I got the following message

'Slow backup operation response108 seconds'

I've not seen this before, could someone explain to me what it means?

I tried to re do the extraction but I got the same error and when the extraction is complete its only a partial read.

Any other suggestions as to what i can do? I've got a Cellebrite FS, Logical and an Oxygen extraction. Would like the full set to have an XRY one too.

Thanks )

Quote
Posted : 25/04/2019 11:58 am
TobiasJ
(@tobiasj)
New Member

Hi Kelash,

This is a new message that was added in XRY 7.12 to essentially allow you to get a bit more feedback from XRY with what it's going. In 7.11 this would not be mentioned but could still have occured, basically we ask the device to perform a backup for us but for some reason the backup is slow to respond. If you could send the complete extraction log to [email protected] we'd be happy to have a look at it and hopefully resolve your issues! Apologies for any inconvenience caused!

ReplyQuote
Posted : 26/04/2019 2:06 pm
fissa
(@fissa)
New Member

Might be a problem with your pc/xry?
Writing the backup to a cloudstorage? or locally on a pc? Do you have another PC to test it on?

ReplyQuote
Posted : 26/04/2019 2:53 pm
kelash108
(@kelash108)
New Member

Hi Kelash,

This is a new message that was added in XRY 7.12 to essentially allow you to get a bit more feedback from XRY with what it's going. In 7.11 this would not be mentioned but could still have occured, basically we ask the device to perform a backup for us but for some reason the backup is slow to respond. If you could send the complete extraction log to [email protected] we'd be happy to have a look at it and hopefully resolve your issues! Apologies for any inconvenience caused!

Hi thanks for the reply, i'll send the extraction log over at some point today ) Thanks again!

ReplyQuote
Posted : 29/04/2019 8:06 am
kelash108
(@kelash108)
New Member

Might be a problem with your pc/xry?
Writing the backup to a cloudstorage? or locally on a pc? Do you have another PC to test it on?

Hi thanks for the reply!

It was locally on my PC. I tried to change the cable I was using as well to rule that out. I've got access to another machine today so that's my next thing to try )

ReplyQuote
Posted : 29/04/2019 8:08 am
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