Hi
Are there known issues with acquiring a Samsung Galaxy S3 i9300 (JellyBean 4.3) using Ufed Touch?
I've tried Logical, File System and Physical according the instructions, the right phone settings and using the right connection cables with no result.
In Logical and File system the message "can't connect" during initialising, and in Physical Ufed Touch crashes.
Ufed is up-to-date.
Thanx in advance!
Hi
Are there known issues with acquiring a Samsung Galaxy S3 i9300 (JellyBean 4.3) using Ufed Touch?
I've tried Logical, File System and Physical according the instructions, the right phone settings and using the right connection cables with no result.In Logical and File system the message "can't connect" during initialising, and in Physical Ufed Touch crashes.
Ufed is up-to-date.
Thanx in advance!
Are you sure your completing the steps correctly? Off the top of my head for a physical its use cable(s) A+T133 and connect the cable to the handset first (handset must be off) before connecting to the UFED. Once the android downloading logo appears then connect to the UFED Touch. This is the only point from doing it a lot of times that can be quite sensitive!
If not, i'm baffled as done a bucket load the past week… Cellebrite's support is pretty good if you contact them! wink
Yes, i'm sure that i've followed several times the correct procedure and connecting sequence, using the yellow T133, cable A and extention cable, as described on the Ufed Touch. I had no problems with other S3 i9300 handsets, only with this one, updated to JB 4.3 original, not rooted.
Thanx for your answer, iI will contact Cellebrite.
It could well be issues relating to the handset itself then if you successfully acquired images of other devices! Maybe try another tool if you have others? The Technical support I have received when needed from Cellebrite was pretty useful! In meantime maybe check this out if you haven't already seen it!
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Cellebrite helpdesk (thumbs up for the quick response!) told me it is a known issue with JB 4.3, and they working on a solution for it….
I just recently had the same issue with the Samsung Galaxy SIII (Sprint) SPH-L710 (Version 4.3). I contacted Ron, who frequents these boards, and he advised they were looking into the issue.
I just acquired a GS4 i337 with 4.2 this evening and had to use the extension cable between the phone w / tip 133 and UFED. Worked fine.
The phone was totally empty. Apparently someone did a reset. Anyone know where to go to confirm what is obvious and perhaps a date?
Never mind to my previous inquiry. Was staring me in the face. Duh.
Did you try to put in download mode manually ? Sometimes the UFED Description is a bit weird.
So we did put some devices in downloadmode first. i think for the S3 its volDown + home + power and then confirm the display dialog.
Once it is in download mode, connect it to the touch with the corresponding cable.
Perhaps this is the same issue, but i'm finding many samsung galaxy variants (siii, siv mini, etc) reboot as soon as an attempt is made to acquire any data from it. This happens with both updated UFED Classic and UFED Touch. I've tried multiple cables and went through all the suggested tips on the UFED but no go.