I had the same problem. Either downgrade iTunes or upgrade to the latest version of UFED PA 4.1.3.14
It should help you.
I had the same problem. Either downgrade iTunes or upgrade to the latest version of UFED PA 4.1.3.14
It should help you.
I have the latest upgrade of both PA and the Touch.
I am using the Touch, The Cellebrite UFED Touch does not require iTunes.
Maybe I am missing something here.
I am using the Cellebrite Touch and the Physical Analyzer.
Itunes is not required on my PC for either of these tools.
WHy are folks telling me to up/downgrade iTunes?
Larry
Personally I wouldn't go jail breaking any phone..
You mentioned you are using the Touch for the acquisition, is there any reason why you don't use Physical Analyser and do an advanced logical acquisition using your PC?
To be honest I've never used the Touch device to download an iPhone when PA does a much better job…
The main reason for me using the Touch is for portability. I can go to them rather then them come to me.
LArry
Okay that makes sense about portability.
PA on your PC does use iTunes, that's why people were mentioning downgrading iTunes.
The touch device is basically a PC running on Windows XP, it may well have iTunes installed on it as well, I'm not sure about that though.
So my next question is does the same problem occur when you try to use PA on your PC? And if not then installing PA on a laptop or notepad would give you a work around that is portable until then next update of UFED which may correct the issue.
Okay that makes sense about portability.
PA on your PC does use iTunes, that's why people were mentioning downgrading iTunes.
The touch device is basically a PC running on Windows XP, it may well have iTunes installed on it as well, I'm not sure about that though.
So my next question is does the same problem occur when you try to use PA on your PC? And if not then installing PA on a laptop or notepad would give you a work around that is portable until then next update of UFED which may correct the issue.
Itunes is not installed on my PC.
The PA uses an iPhone plugin, but no itunes exists on my PC.
The phone had to be returned but I did get a file system extraction via the Touch before it went back.
Also, I just used the PA to do a Advanced Logical with PA on my iphone6+ without itunes installed.
Just to be certain, I pulled out the installation/users manual for the PA and there is no mention of itunes installation needed.
hmmm very odd, as every time I install a new version of PA I get a dialog box message pop up that says "iTunes has been detected and please make sure I keep it updated"
Edit I think I'm going crazy now…just checked my machine and iTunes is not installed. I'm going to reinstall iTunes and then update PA and see if this message occurs or if I've completely imagined it ?
Okay, I'm not crazy P
I can't explain why PA works without iTunes installed, as it clearly does, however on installing PA with iTunes installed this is the message I see.
"You have iTunes 64-bit version installed. UFED Physical Analyzer will use the 32-bit version of iTunes, which must be kept installed and up to date, to communicate with iOS devices."
RonS perhaps you can clear this up for us?
Indeed PA will work when there is no iTunes installed.
When iTunes is installed, it has to be the latest version.
Until we release UFED PA 4.2 that will use the 64bit iTunes service, we still use the 32bit service.
This message is only to tell you that you should not disable that 32bit iTunes service (no need to install anything additional beside the regular latest iTunes for your computer)
Ron
Is there an advantage to having iTunes installed?
I have been analyzing iphones for years without it and it seems to work fine.
Larry
There is no advantage to having iTunes installed
Ron