I can safely assume that some changes were made to the system because prior to this repair, the OS was in German but after return it was in English. This point is noted in the witness statement. The witness also states that the IT department installed some AV software as apparently none was present before. I disagree with this as AVG was installed in Jan 10, and as it stands at the moment I am unable to identify any trace of the AV installed by the IT dept.
This should mean that they did an in-place replacement of the OS….
… and kept a previously installed AV? 😯
I must catalog this "repair Internet Explorer proplems as approached by professional IT" in the "really asking for trouble" category….. roll
I personally find very improbable that an IT department (you know the guys that usually format and reinstall even if all the problems you have are a single invalid shortcut on the desktop wink ) got to this length of troubles….
…would it be a possibility that the laptop has been (intentionally or by mistake) being exchanged with another identical or similar one? ?
JFYI, in my experience I have often seen the Remote Assistance turned on on machines that were sent to repair/fix chez an "IT department".
jaclaz