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Hard drive not seen

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(@rrwashing)
Active Member
Joined: 19 years ago
Posts: 12
Topic starter  

Has anyone come across this? The drive doesn't click, but it isn't seen by the local machine or forensic tools(on Windows).

(Please don't post "put it in the freezer, that totally works for me")
)


   
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(@marius)
Active Member
Joined: 15 years ago
Posts: 8
 

Hi rrwashing, let guess…..this is a Seagate 7200.10 HDD? The main issue here could be Firmware corruption. The only way to solve this is to either obtain hardware tools such as Salvation Data HD Doctor or PC3000. Both can deal with this issue.

I am going to assume you don't have access to this, then your best bet would be to send it to a data recovery company who can handle it. They will repair and image the drive.

I hope this points you in the right direction.


   
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(@rrwashing)
Active Member
Joined: 19 years ago
Posts: 12
Topic starter  

Hitachi 320GB 7200RPM.

Hmmm, I will recommend the data recovery service.

Thanks for the assist.


   
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jhup
 jhup
(@jhup)
Noble Member
Joined: 16 years ago
Posts: 1442
 

Hitachi makes several 320GB 7.2KRPM drives. Is it one of the the Travelstar Z7K320 series; Deskstar 7K1000.C series, CinemaStar 7K1000.C series?

Does it spin up?

Does the head arm move?

When powered on, do you see data on pin 5 & 6? Does it match specs?
Can you read ATA commands? Does it respond with ATA?

Have you put it in the freezer? mrgreen


   
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jaclaz
(@jaclaz)
Illustrious Member
Joined: 18 years ago
Posts: 5133
 

Hi rrwashing, let guess…..this is a Seagate 7200.10 HDD? The main issue here could be Firmware corruption. The only way to solve this is to either obtain hardware tools such as Salvation Data HD Doctor or PC3000. Both can deal with this issue.

I thought that the "big numbers" were with the 7200.11, not with the 7200.10.
But no, you don't really ALWAYS *need* PC-3000 or HD doctor, in a great number of cases with these Seagate's you only need a TTL adapter.

jaclaz


   
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(@rrwashing)
Active Member
Joined: 19 years ago
Posts: 12
Topic starter  

Whoa. How can I tell the specs of the hard drive? I'm reading the label to get the information that I have so far.

It only says HITACHI on the label. I've seen other variants before, but this is plain. I believe it is from a Latitude D630.

The disk spins, there doesn't appear to be any movement coming from it.

Unfortunately, I don't have any further hardware or software to take it from there.


   
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(@dpcdigex)
Active Member
Joined: 15 years ago
Posts: 10
 

Based on what you've posted, you're going to need a data recovery company. It sounds like it could be a few different things (corrupt firmware, bad preamp, damaged heads).

In any of these cases, it will take the right tools and knowledge to recover. If you need help finding a reputable DR company in your area, send a PM.


   
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(@dpcdigex)
Active Member
Joined: 15 years ago
Posts: 10
 

I thought that the "big numbers" were with the 7200.11, not with the 7200.10.
But no, you don't really ALWAYS *need* PC-3000 or HD doctor, in a great number of cases with these Seagate's you only need a TTL adapter.

jaclaz

You're correct, it's the 7200.11 and 7200.12 that have the BSY and 0mb errors.


   
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(@rich2005)
Honorable Member
Joined: 19 years ago
Posts: 541
 

Before you go much further, if you have another machine you can plug it into, first do try that 😉 (With a different cable)
Wouldn't be the first time a cable / motherboard etc was at fault.
This is if you haven't tried that already.


   
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neddy
(@neddy)
Estimable Member
Joined: 21 years ago
Posts: 182
 

Risky method but sometimes dodgy disks only work in their host, if your feeling brave, change BIOS boot options on original host to boot to a Live CD. Restore the disk to its original host, with a shakey hand on the power supply cable (remove battery on laptops) power on & boot to a Live CD. If you still cant see the drive call in the data recovery guys.


   
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