Several months ago, I bought CSI stick and I tried to fail to register. So, I sent e-mail to customer service. No response, and I issed the ticket at their home page. It passed 7 days. Still pending.
Is there anyone who has the same difficulty? Hopefully, someone in this forum works at Paraben and solve the problem as soon as possible.
On the other hand, it takes too too long to acquire the data from mobile phones. Anyone has the same problem?
- Angry customer
Several months ago, I bought CSI stick and I tried to fail to register. So, I sent e-mail to customer service. No response, and I issed the ticket at their home page. It passed 7 days. Still pending.
Is there anyone who has the same difficulty? Hopefully, someone in this forum works at Paraben and solve the problem as soon as possible.
Send them an email and ask them why they are disrespecting you?
Remind them that the pressures of conducting examination/investigation doesn't allow for lost days as that impacts adversely on a case.
On the other hand, it takes too too long to acquire the data from mobile phones. Anyone has the same problem?
I suspect, Nebula, that your comments introduce the notion of a device policy as to when and where to use such a device like this and when not to. It is that trade off scenario device capability -v- level of examination/investigation.
My underlying concern with these type of stick devices used for evidence extraction of data is that you cannot see what data you have acquired/harvested until the device is connected to a computer to read the data on it. If the stick fails to collect the wanted data do you get a second 'bite of the cherry', so to speak?
I am sure there will be comments to this saying 'well we've never had a problem', but that is not a forensic analysis comment, it is just some saying they haven't experienced a problem just yet!
I am not complaining about the product as I do not find I need to use it, but respect that others consider they may need to.
I have had multiple issues with Paraben's tech support. In fact they have a new ticketing system that was employed shortly after a major mistake on their part took place. The best way to get a response from them is to call and leave messages for Rob and/or Amber Schroader, that should get you some attention anyway. Ambers email is amber@paraben.com. Best of luck.
I have had multiple issues with Paraben's tech support. In fact they have a new ticketing system that was employed shortly after a major mistake on their part took place. The best way to get a response from them is to call and leave messages for Rob and/or Amber Schroader, that should get you some attention anyway. Ambers email is amber@paraben.com. Best of luck.
Thank you so much. I wish I could call them, however I am going to send them e-mail as you told me.
I have had multiple issues with Paraben's tech support. In fact they have a new ticketing system that was employed shortly after a major mistake on their part took place. The best way to get a response from them is to call and leave messages for Rob and/or Amber Schroader, that should get you some attention anyway. Ambers email is amber@paraben.com. Best of luck.
Thank you so much. I wish I could call them, however I am going to send them e-mail as you told me.
Given the passing weeks you still haven't received a reply from them? What is the point in having a ticketing system then?