After contacting the supplier for a firmware update, my device was finally able to read the Samsung NVMe SSD.
My follow up question is, has anyone successful decrypted a Windows 10 Bitlocker image (I imaged to E01) using the recovery key??
I know EnCase only supports up to Windows 7 Bitlocker. If you have a Windows 10 Bitlocker image, EnCase will recognize the drive and that it is Bitlocker but when you enter the Recovery Key, it loads the drives but it is no encrypted because it is not yet supported. (I don't know why it would even accept it and return you to the evidence screen if it doesn't work.)
I also have two separate Windows 10 w/ Bitlocker SSDs (not NVMe) and when plugged into my host (via a write blocker), my host picks it up and sees it and prompts for the Recovery Key. For both devices, it keeps telling me the key is wrong. I've double checked the identifier. I remember having issues with entering a recovery key on the host device itself and a Dell support guy told me there was some hardware+ssd combo type issue that prevents/allows decryption. Does this make sense to anyone familiar with Bitlocker, how it works with hardware and so forth?
The Dell support guy had no idea what i was referring to when I said 'forensic image' so they are of no help.