Check your licensed dongle is plugged in and recognised by the PC and Encase. Only seeing unallocated and not seeing anything in the filter pane is a good sign encase is in Acquisition mode rather than Forensic mode.
Yeah, I just made one more attempt, checked everything as said and now it's working. Now that's what I call relieving… thank you all for the support.
Geez that's like the first lesson in PC 101. Check the cable/dongle. Sorry I didn't think and suggest it first. Glad you got it sorted out. 8)
Check your licensed dongle is plugged in and recognised by the PC and Encase. Only seeing unallocated and not seeing anything in the filter pane is a good sign encase is in Acquisition mode rather than Forensic mode.
Good call! For some reason, Gordon cut off the top line of the Window which would have indicated what mode Encase was in.
Gordon, was the issue the dongle?