Nokia N-Gage

Hi Amicus,

When you are connecting the phone to your computer is it connecting to PC Suite? if so make sure PC Suite is not running in the background as sometime that interrupts communication with the forensic tool kit you are using.

Let me know if this is the problem?

Regards

Thanks for the reply.

I have checked to see if the Nokia PC-Suite is operating in the back round, but it isn't. I have also tried to access the phone via Bluetooth but I am still unable to connect to the device.

I checked the Devices and Printers screen on the computer, when I connect the device and it shows that it is recognised. About 10 secs after it is recognised, the connection drops off.

Not to sure where to go from here.

Thanks for your help.

Hi Amicus,

If the latest Nokia Cable Drivers are really installed and you really rebooted your PC after that, there are two possible reasons
1. Connection agent from Nokia PC Suite (in tray area) occupies the connection. You need to switch it off to allow connection to any 3rd party app.

2. When you plug the cable to any Nokia device, it usually asks you about the preferred connection mode. You must select "PC Suite" mode. I can say it for sure about Oxygen Forensic Suite only, but I think Device Seizure uses the same channel.

I have tried everything you have mentioned and the phone still drops off after about 10 secs and disappears from the devices and printers screen. The Forensic Software does not recognise the phone at all.

I have tried it on two other workstations and the same happens with them as well. Both the other workstations run different OS's

Hi Amicus,

It most likely means the problem in the forensic software you're using. To be sure about it you may try to connect with any other forensic software or just Nokia PC Suite.

P.S. There is also a smaaaaal chance the problem is in the device itself.

WBR, Oleg.

Hi Amicus,

connect the phone to Nokia PC Suite, and try to back up the phone. If you are able to successfully backup the phone with Nokia PC Suite then the problem is highly unlikely to be with the phone. Did the drivers of the handset install successfully? if you are not sure then try the following steps

1 Disconnect the handset from your PC.
2 Close Nokia PC Suite.
3 Use blade runner (from Microsystemation) and clean the register for Modems, ports, bluetooth, and usb's (for only phone related stuff).
4 reconnect the handset to you computer. see if the drivers have installed properly.
5 try acquiring handset with Nokia PC Suite closed.

See if this works?

Also if you are able to backup the handset via Nokia PC Suite you are able to view the backup with Noki (this is an explorer for Nokia backup files http//www.nokisoft.com/).

Hope this works!!!

Regards

Hi Everyone
Thanks for all the help and suggestions. I do appreciate it.

I have tried everything that everyone has suggested and still not luck. It seems that the system recognises the phone and then after about 10 seconds the phone drops off and disappears from the system. I am unable to connect to it in that time with any software.

I have cleaned the system, uninstalled the drivers and PC Suite and then cleaned the system. I then re-installed the drivers with no success and then re-installed PC-Suite and still no luck.

The phone is recognised, it appears in the devices screen and then the phone drops off. I have also tried this on an XP machine, Vista machine and Windows 7. All with no luck. I am really running out of options.

Anyway, thanks for all the help.

Hi,

I have the same problem. I've found that comment in a other forum, it's not really forensics but interesting nonetheless. The N-Gage has probably problems with the data cable

""""In the help I find this

"Nokia DKE-2 cable and Nokia 3300 phone
Nokia DKE-2 cable was originally designed for MP3 transfer and MMC
card management in Nokia 5510 and Nokia N-Gage. Unfortunately, you
cannot use this cable for the data synchronization purposes in Nokia
5510. The problem is, that Nokia 5510 is not one device- it is a few devices in one frame
1. Phone section itself
2. MMC car controller (reader/writer)
3. MP3 player etc.
In Nokia 5510 and Nokia N-Gage the phone section isn't anyhow physically connected with DKE-2 mini-USB connector, however, you can use this cable to connect Nokia 5200 and 5300 music phones. In Nokia 3300 original DKU-2 connector isn't attached to the phone section. You can connect Nokia 5510 and Nokia 3300 music phones via technological F-Bus cables only. We support Nokia N-Gage in Oxygen Phone Manager II for Symbian OS phones via bluetooth connection"

"""""

one thing I've done
I export the contacts of the phone with an Apple Mac. This worked but only via Bluetooth and Mac os x has installed a custom app on the device.

Sorry for my english it is not my native language