You can't recover from a wiped tape using software. The firmware in the drive will prevent you reading passed the end of data marker (EOD) an dEOD on blank/wiped tape is at the beginning of media (BOM).
So the claim on the website, that they can recover data from "Tape Drives have been erased."
Would appear to be either a blatant lie, or they have sipped the word "drives" in there so they can say "we were talking about the tape drive not the tape" haha.
Paul, that was my understanding as well but thought maybe they had figured some sneaky way to trick the drive into just imaging anyway, but as the software can't even recognise a tape that has live data on it the tool is clearly not worth any more of my time and certainly not my money )
There are a few very old tape drives you could read 'deleted data'. Open reel is one. However, all helical scan drives I have seen, and every other drive produced probably in the past 15 years can not be read without very specialised techniques. The techniques are very closely guarded by companies that may charge $5K to read a tape.
As Paul says, reading the physical tape may only be part of the story, logical variations, and local configuration issues are enormous.
This was a big issue for me. Verified DFS backups would not restore correctly. Threw some BS message that the jobs were created with a previous version, when they were created from scratch because that POS 2012 destroyed all my jobs during the upgrade. I resolved the problem myself by trial and error with a workaround. T3 tech worked on it for 3 hours straight with no fix/workaround…..except can you send me the logs when you try doing your next restore attempt. They never did correct it and just stopped inquiring.
Anybody that uses BKUP Exec 2012, I highly recommend you do monthly validity tests on your backup data.