Hi
Does anyone know if Yahoo keep details which would allow us to (a) recover deleted emails from a yahoo.com mail account and (b) help identify which action was taken and by whom on a Yahoo account during a specific timeframe?
If they do, who does one approach and what ammo does one need?
We strongly suspect that a 3rd party has had unauthorised access to this yahoo mail account from around the start of September until mid-October (this year) but have no proof. All emails in ALL folders (inlcuding Trash) have been deleted including a number of very personal messages.
I know this is a bit generic, I will be happy to answer any specific follow-up questions.
Fingers crossed
I am sure there is a UK equivalent, but this is what I have.
Yahoo!
Contact Name Yahoo! Custodian of Records
Online Service Yahoo!
Online Service Address 701 First Ave
Sunnyvale, California 94089
Phone Number 408-349-3687
Fax Number 408-349-7941
Last Updated December, 2006
Yahoo retention times are as follows
Subscriber Info purged after 18 months of inactivity.
Account Log 30 days
Email purged after 4 months of inactivity.
Group Activity Logs purged 30 days after termination of the Group.
Chat/Instant Messenger Logs 5 to 10 days.
Thanks Bithead, the account was actually registered on yahoo.com so we'll phone that number tonight and see where it leads us
Cheers )