I brought this issue before. I need help from Paraben. My DS lite program requires me to put the activation key to keep using it, however, I don't know how to do it. So far there has been no respose from Paraben more than two months. I issued the ticket and no response almost one month. After that, I sent e-mail to Amber according to BornToWriteBlock's comment, no respose again.
So please let me know if any member used to work or is working at Paraben, then probably I could ask the member how to solve this issue.
I would like to let you members know that I am not going to buy Paraben's products anymore. If anyone wants to buy these products, I really want to say "Do NOT buy them unless you do NOT care about customer service".
Have you tried the phone numbers? From their website…
BY PHONE
1.801.796.0944
AFTER HOURS EMERGENCY SUPPORT CELL PHONE
1.801.369.8210
BY FAX
1.801.796.0610
Or have you tried their forums? Details on how to access here
http//
I know this doesn't answer your question, but sometimes email is not the best way to get in contact - which I know from experience can be hard if you are in a different country.