I have an LG MS695 (CDMA) with memory card (Google Android). I have tried the Acquire Smartphone process, logical and physical with EnCase V7. Each time I received the error "Device not found…".
I notice that when I plug in the USB cable I do NOT get the normal Windows chime acknowledging the new device.
Do I need to download a driver before acquiring? I doubt that would be necessary since V7 has all the necessary tools to acquire.
I have complied with the settings (Unknown Sources, USB debugging).
Interesting enough, CelleBrite cannot read from the phone either.
Windows 7
64Bit
Any ideas would be appreciated.
Art
Check the port is clean, plug it into a 32 bit machine with the correct drives and using adb command
adb devices
See if you machine is picking up the connection, should work
If you don't have a 32 bit machine, build yourself a VM