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Oxygen Forensics Suite Analyst 2011

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(@sgreene2991)
Trusted Member
Joined: 15 years ago
Posts: 77
Topic starter   [#7975]

I am having a lot of trouble getting this installed. It keeps saying that the license key needs to be activated, and when I activate it, it just shuts down. Has anyone else had this problem? Or offer some suggestions on how to fix this?



   
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Fab4
 Fab4
(@fab4)
Estimable Member
Joined: 19 years ago
Posts: 173
 

Or offer some suggestions on how to fix this?

Oxygen Forensic's technical support helpline perhaps….



   
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(@sgreene2991)
Trusted Member
Joined: 15 years ago
Posts: 77
Topic starter  

I'm tempted, their rates for calling the helpline are a tad steep. And I just spent a bunch getting the license itself.



   
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(@oxygen_software)
Trusted Member
Joined: 18 years ago
Posts: 53
 

+1 (877) 9-OXYGEN number is free to call. And e-mail [email protected] was always free too -)



   
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(@sgreene2991)
Trusted Member
Joined: 15 years ago
Posts: 77
Topic starter  

The 877 number is never answered. I did manage to get help online but it did take a little while.



   
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(@oxygen_software)
Trusted Member
Joined: 18 years ago
Posts: 53
 

The phone number is managed, but during Moscow, Russia working time.
Anyway, fine to hear the problem is solved -)



   
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(@jonathan)
Prominent Member
Joined: 21 years ago
Posts: 878
 

The 877 number is never answered. I did manage to get help online but it did take a little while.

I've always found their support to be good. I submitted a support request via their online form last evening and got a response pretty much straight away.



   
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