When is an image fi...
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When is an image file not an image file

3 Posts
3 Users
Posts: 1
New Member
Topic starter

Please bear with me, I hope this is not too basic for this group.

I have been using jpeg and svg files to upload images to a software app and have had poor quality results in some cases. I talked to the software tech support and was told that I had to resave those files in a browser to get an image file to upload. WHAT??? jpeg and svg files are ALREADY image files and I don't understand. Can someone please enlighten me??


Posted : 04/06/2023 11:54 pm
Posts: 656
Honorable Member


It's a little off topic for here, but none-the-less, I'm here so let's have a go ... We will need a little more information though - what do you mean by "resave" in a browser ? A quick test ( I mean a _really_ quick test ) showed that opening a JPG in Safari (yes, I'm a Mac user ...) and using "Save As" resulted in exactly the same file with a different name - so unless they mean something fundamentally different, this would seem to me to be a pointless exercise.

Also, what's the software app that you're trying to upload to ? Is there anything in the FAQs etc. that might shed some light ?


Posted : 06/06/2023 3:16 pm
Posts: 72
Estimable Member


I don't know on which app you need to upload the image file but you may please check which image file extension is supported, probably that is supporting only .png files or jpeg only with specific file size, you can compress that files using online image compression tools.

Posted : 10/06/2023 6:11 pm