Drew, you're VP of Product Development at BlackBag Tech. Tell us a bit about your work. What does your day-to-day role entail?
I manage a team of developers who work incredibly hard creating the outstanding products our customers have come to expect from us. With my team working from several different locations (Austin, San Jose, New Orleans and Washington, D.C., to name a few), that’s no easy task!
My team and I are focused on feedback from customers regarding their needs, and the user experience is the determining factor in what features and functionality you see brought to life in every one of our releases. In order to accomplish that, we work closely with our QA, Support, and Analyst groups to fully understand any concerns from our customers, as well as new feature and functionality requests that would make an examiner’s job a little easier.