Keith, please tell us about your role as EVP of Sales and Marketing at AccessData. What does your day-to-day work entail?
Customer service is my key priority. I spend a great portion of my day listening to customers, understanding their issues, and responding to their questions and concerns. My daily focus is on building better products, meeting and anticipating customer needs, and providing a better customer experience.
Your university degrees were in History and Law – what was it that made you interested in pursuing a career in digital forensics specifically?
History, Law and . . . digital forensics? I know – at first glance they don’t seem to tie together – but the connection is that my intellectual passion is investigation. In college, I was fascinated with original source documents; not the dry textbooks, but documents written by people living in a given time and place.