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Microsoft eDiscovery365 Issue

General (Technical, Procedural, Software, Hardware etc.)

Last Post by Jesterladd 2 years ago

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Fra93

(@fra93)

Eminent Member

Joined: 5 years ago

Posts: 11

Topic starter 19/09/2022 9:19 am

Hi everyone, we are trying to export a .pst file from Microsoft eDiscovery365.

We can export the results log, but when we try to export the ".pst" we receive this error:

client error, request failed with status code 500

We already set the license as eDiscovery Manager.
What could be?

Thanks

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chrisW

(@chrisw)

Active Member

Joined: 14 years ago

Posts: 7

22/11/2022 1:23 pm

Are you attempting the export from Edge, and do you have the export tool correctly installed?

Use the eDiscovery Export Tool in Microsoft Edge - Microsoft Purview (compliance) | Microsoft Learn

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chrisW

(@chrisw)

Active Member

Joined: 14 years ago

Posts: 7

22/11/2022 1:23 pm

Are you attempting the export from Edge, and do you have the export tool correctly installed?

Use the eDiscovery Export Tool in Microsoft Edge - Microsoft Purview (compliance) | Microsoft Learn

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chrisW

(@chrisw)

Active Member

Joined: 14 years ago

Posts: 7

22/11/2022 1:24 pm

Are you attempting the export from Edge, and do you have the export tool correctly installed?

Use the eDiscovery Export Tool in Microsoft Edge - Microsoft Purview (compliance) | Microsoft Learn

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codesparrk

(@codesparrk)

New Member

Joined: 2 years ago

Posts: 2

07/01/2023 1:38 pm

Go to Compliance management > In-place eDiscovery & hold.
In the list view, select the In-Place eDiscovery search you want to export the results of, and then click Export to a PST file.

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kastajamah

(@kastajamah)

Estimable Member

Joined: 7 years ago

Posts: 113

10/01/2023 3:40 pm

You need to use Microsoft Edge. I have tried using Chrome, and M365 Compliance Center properly worked in Edge.

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Jesterladd

(@jesterladd)

Trusted Member

Joined: 20 years ago

Posts: 28

30/01/2023 3:28 pm

All of the above are correct, however unless your account is also member of the 'eDiscovery Manager' group you will not be able to export the email to PST.

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