MSAB introduces Access Services

Announcing a new service option for law enforcement and other government agencies that need access to the most challenging mobile phones in critical cases: MSAB Access Services — now available to customers worldwide.

These services can provide access to many Samsung Galaxy S7, S8 and S9 models, multiple Huawei models and other Android phones. The list of supported devices will be dynamic and expanding. As new phone models enter the market, MSAB researchers constantly develop new methods to unlock, extract and/or decrypt them.With Access Services, MSAB forensic experts use advanced, forensically sound techniques to extract and decrypt the data — evidence that would otherwise be unattainable, and which could mean the difference between solving a case or not. In most cases, MSAB Access Services are delivered in one of our secure MSAB forensic facilities. For selected cases, on evaluation and approval, services may be delivered on site at a customer facility.

The new services will complement the capabilities of our XRY software, which supports more than 26,000 mobile devices, apps and app versions. We remain committed to building support for as many devices as possible into our XRY product, but for some mobile devices the best way to ensure that we maintain access for law enforcement is with a service approach.

Customers using MSAB Access Services will receive an XRY file containing all recovered data and we will return the mobile device to you.


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Please contact us at services@msab.com for more information on specific mobile device models and on MSAB Access Services.

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Alan Platt, Professional Services Consultant at MSAB, discusses his experience as a former UK police officer working in digital forensics. He talks about the different levels of digital forensics capabilities within police forces and how MSAB products like XAMN and XEC Director are used by frontline officers versus lab analysts. 

The discussion covers how MSAB partners with law enforcement to develop custom workflows for mobile device acquisitions that facilitate ISO compliance. Alan explains MSAB's managed service offering, where approved MSAB staff can remotely access a customer's XEC Director server to assist with software updates and troubleshooting. He emphasizes the strict data segregation policies enforced by customers to prevent MSAB from accessing any sensitive case data.

Looking ahead, Alan mentions MSAB's new CEO and hints at some exciting developments coming down the pipeline. He spotlights recent enhancements to XEC Director's speed and database functionality for managing large estates of networked Kiosks. Alan also plugs the new XEC Director training he created to help users fully leverage the platform's capabilities.

00:00 – Introduction to Alan Platt
07:00 – Training
12:00 – Workflows
17:20 – Ensuring a secure environment
19:45 – Customer training
20:35 – Helping customers comply with ISO accreditation
25:00 – Validation and verification
27:30 – ISO standards
30:00 – MSAB’s pipeline plans
32:40 – XEC Director 
43:45 – Privacy of user data

Alan Platt, Professional Services Consultant at MSAB, discusses his experience as a former UK police officer working in digital forensics. He talks about the different levels of digital forensics capabilities within police forces and how MSAB products like XAMN and XEC Director are used by frontline officers versus lab analysts.

The discussion covers how MSAB partners with law enforcement to develop custom workflows for mobile device acquisitions that facilitate ISO compliance. Alan explains MSAB's managed service offering, where approved MSAB staff can remotely access a customer's XEC Director server to assist with software updates and troubleshooting. He emphasizes the strict data segregation policies enforced by customers to prevent MSAB from accessing any sensitive case data.

Looking ahead, Alan mentions MSAB's new CEO and hints at some exciting developments coming down the pipeline. He spotlights recent enhancements to XEC Director's speed and database functionality for managing large estates of networked Kiosks. Alan also plugs the new XEC Director training he created to help users fully leverage the platform's capabilities.

00:00 – Introduction to Alan Platt
07:00 – Training
12:00 – Workflows
17:20 – Ensuring a secure environment
19:45 – Customer training
20:35 – Helping customers comply with ISO accreditation
25:00 – Validation and verification
27:30 – ISO standards
30:00 – MSAB’s pipeline plans
32:40 – XEC Director
43:45 – Privacy of user data

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