AccessData Strengthens International Customer Experience Team

AccessData Group, a leading provider of integrated digital forensics and e-discovery software, announces the appointment of two professionals to lead their customer experience teams for international markets.Gary Holland has been named director of customer care for international markets and will be based in Germany. Artem Kruzhilin has been named channel manager for international markets and will be based in the UK.

“We are laser-focused on making sure that our customers receive all of the care and support they need to ensure a successful experience with our software tools, professional services and training programs,” said Abdeslam Afras, vice president of international markets for AccessData. “Gary and Artem will play key roles in driving this collaboration with our international customers so they have personal AccessData relationship managers who will respond to any need that arises.”

Holland is charged with building the customer care team for AccessData’s international division, which provides a dedicated resource to new and existing AccessData customers so their needs are served at all times. The international customer care team was created to provide a unique and more personalized experience for new and existing AccessData customers, offering frequent communication about product roadmaps, patches and updates, training, webinars and other educational opportunities. The team makes regular courtesy calls and conducts frequent satisfaction surveys to make sure AccessData’s international customers are extremely satisfied.

Holland has three decades of experience in technology development and support. He comes to AccessData from Hewlett Packard Enterprise AG, where he worked for the last 10 years in various management roles involving enterprise partner programs. Previously, he was a service sales manager at Concat AG, a service sales representative at Siemac AG and a service engineer at Digital Equipment GmbH. A native of London, Holland graduated from technical college at Slough and served an apprenticeship in aviation electronics. He has lived in Germany for more than 30 years.

Get The Latest DFIR News!

Top DFIR articles in your inbox every month.


Unsubscribe any time. We respect your privacy - read our privacy policy.

Kruzhilin is tasked with managing all aspects of AccessData’s interactions with the partners responsible for distributing AccessData software products in international markets. His key goals are improving communications between AccessData and the channel, creating a comprehensive standardized partner enablement program and supporting the company’s partners in building new revenue opportunities.

Kruzhilin rejoins AccessData, where he was an account executive for Central and Eastern Europe from 2012-2015. Most recently, he was a regional sales manager in Central and Northern Europe for Wandera, where he oversaw strategic partner relationships, and was previously the enterprise IT sales manager for Avecto Ltd. Kruzhilin earned his undergraduate degree from the University of Birmingham in the UK. He is a resident of London.

Afras noted that AccessData will be hosting its Partner Conference this summer in Dublin, Ireland. The event is expected to attract some of the company’s valued channel partners from around the world for a series of discussions about how to leverage technology, services and support in ways that best assist AccessData’s customers worldwide.

“As we celebrate our 30th anniversary this year, we’re intensely focused on the future,” said Afras. “With a portfolio of industry-leading software tools and an exciting strategic vision in place, we’re committed to advancing relationships with our partners and customers in the international markets.”

For more information about software tools from AccessData, please click here.

About AccessData

Whether it’s for investigation, litigation or compliance, AccessData® offers industry-leading solutions that put the power of forensics in your hands. For 30 years, AccessData has worked with more than 130,000 customers in law enforcement, government agencies, corporations and law firms around the world, providing both stand-alone and enterprise-class solutions that can synergistically work together. The company is backed by Sorenson Capital, a leading private equity firm focused on high-growth portfolios. For more information on AccessData, please go to www.accessdata.com.

Leave a Comment

Latest Videos

Quantifying Data Volatility for IoT Forensics With Examples From Contiki OS

Forensic Focus 22nd June 2022 5:00 am

File timestamps are used by forensics practitioners as a fundamental artifact. For example, the creation of user files can show traces of user activity, while system files, like configuration and log files, typically reveal when a program was run. 

Despite timestamps being ubiquitous, the understanding of their exact meaning is mostly overlooked in favor of fully-automated, correlation-based approaches. Existing work for practitioners aims at understanding Windows and is not directly applicable to Unix-like systems. 

In this paper, we review how each layer of the software stack (kernel, file system, libraries, application) influences MACB timestamps on Unix systems such as Linux, OpenBSD, FreeBSD and macOS.

We examine how POSIX specifies the timestamp behavior and propose a framework for automatically profiling OS kernels, user mode libraries and applications, including compliance checks against POSIX.

Our implementation covers four different operating systems, the GIO and Qt library, as well as several user mode applications and is released as open-source.

Based on 187 compliance tests and automated profiling covering common file operations, we found multiple unexpected and non-compliant behaviors, both on common operations and in edge cases.

Furthermore, we provide tables summarizing timestamp behavior aimed to be used by practitioners as a quick-reference.

Learn more: https://dfrws.org/presentation/a-systematic-approach-to-understanding-macb-timestamps-on-unixlike-systems/

File timestamps are used by forensics practitioners as a fundamental artifact. For example, the creation of user files can show traces of user activity, while system files, like configuration and log files, typically reveal when a program was run.

Despite timestamps being ubiquitous, the understanding of their exact meaning is mostly overlooked in favor of fully-automated, correlation-based approaches. Existing work for practitioners aims at understanding Windows and is not directly applicable to Unix-like systems.

In this paper, we review how each layer of the software stack (kernel, file system, libraries, application) influences MACB timestamps on Unix systems such as Linux, OpenBSD, FreeBSD and macOS.

We examine how POSIX specifies the timestamp behavior and propose a framework for automatically profiling OS kernels, user mode libraries and applications, including compliance checks against POSIX.

Our implementation covers four different operating systems, the GIO and Qt library, as well as several user mode applications and is released as open-source.

Based on 187 compliance tests and automated profiling covering common file operations, we found multiple unexpected and non-compliant behaviors, both on common operations and in edge cases.

Furthermore, we provide tables summarizing timestamp behavior aimed to be used by practitioners as a quick-reference.

Learn more: https://dfrws.org/presentation/a-systematic-approach-to-understanding-macb-timestamps-on-unixlike-systems/

YouTube Video UCQajlJPesqmyWJDN52AZI4Q_i0zd7HtluzY

A Systematic Approach to Understanding MACB Timestamps on Unixlike Systems

Forensic Focus 21st June 2022 5:00 am

This error message is only visible to WordPress admins

Important: No API Key Entered.

Many features are not available without adding an API Key. Please go to the YouTube Feed settings page to add an API key after following these instructions.

Latest Articles

Share to...