How To Review Text Chats With Nuix Investigate

Today we’re going to take a look at how to review chat messages in Nuix Investigate, and the different viewing options.

We currently have all the items retrieved through the grid, and we’re going to utilise the search filters on the far left to retrieve our chat messages.

Now with the chat items retrieved to the grid, we can view the individual participants. We can select an individual, and that participant’s chat entries will be highlighted in the preview window on the far right.

View item metadata by selecting the ‘item metadata’ icon, or we can expand the ‘tags’ icon to apply any tags.

By selecting all the icons in the grid, and then toggling to review chat mode, you can view the conversation in a mobile-style messaging format.


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The individuals’ entries will still be highlighted in the viewer, and we can utilise the ‘previous’ and ‘next’ buttons to toggle between participants.

We can view metadata by selecting the ‘view metadata’ icon on the far right, then we can expand the ‘tags’ icon to apply any tags. Then utilise the ‘save’ and ‘next’ button to complete our investigation.

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The discussion covers how MSAB partners with law enforcement to develop custom workflows for mobile device acquisitions that facilitate ISO compliance. Alan explains MSAB's managed service offering, where approved MSAB staff can remotely access a customer's XEC Director server to assist with software updates and troubleshooting. He emphasizes the strict data segregation policies enforced by customers to prevent MSAB from accessing any sensitive case data.

Looking ahead, Alan mentions MSAB's new CEO and hints at some exciting developments coming down the pipeline. He spotlights recent enhancements to XEC Director's speed and database functionality for managing large estates of networked Kiosks. Alan also plugs the new XEC Director training he created to help users fully leverage the platform's capabilities.

00:00 – Introduction to Alan Platt
07:00 – Training
12:00 – Workflows
17:20 – Ensuring a secure environment
19:45 – Customer training
20:35 – Helping customers comply with ISO accreditation
25:00 – Validation and verification
27:30 – ISO standards
30:00 – MSAB’s pipeline plans
32:40 – XEC Director
43:45 – Privacy of user data

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