Why a UK Police Force Adopted Frontline Solutions From MSAB

Operator: Calling all units. A2 11, 675 Main. Backup needed.

Speaker 1: So we had two police forces combining their digital forensics to save money and increase efficiency. However, we soon realized we had a situation that we weren’t prepared for.

We had about 200 police officers in the team, and we were not prepared for the increasing amount of data that we needed to be extracted. There was no efficient way to share files from collected devices, which led to a slowed down incorporation across the departments.

This generated a backlog of units at the lab. We had no analytics or statistics for managers or users on the machines and computers were running out of storage with all the data we knew we had to do something

Operator: Standby. Calling all units. A2 11 675 Main. Backup needed.


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Speaker 1: That was when we implemented Frontline solutions from MSAB. By training our officers to use the kiosk and tablet, we managed to have more frontline personnel using the tools, increasing the efficiency of each investigation.

With the data being stored on the central server, the files were accessible almost instantaneously. So departments could cooperate. This also eliminated the risk of hard drives running out of storage.

Together with XEC, all the hardware was networked, which made it possible to push out updates to all stations with one click and thereby keeping all the stations up to date.

And with the tailor-made workflow, all officers were forced to follow the same step-by-step process, securing a high level of consistency, making sure all forensic procedures are complacent with local laws.

Moving to the MSAB Kiosk and networking system was the best decision we ever made. Today, for example, we are better able to support high-risk victims of domestic violence. Before, relying on the lab delayed the process by at least a month.

Using the Kiosk now enables us to confront the abuser with the extracted evidence in the interview, and a charge could be pressed within the first eight hours. We can now solve more crimes and help more people.

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Latest Videos

Digital Forensics News Round-Up, February 21 2024 #digitalforensics #dfir

Forensic Focus 21st February 2024 6:19 pm

Alan Platt, Professional Services Consultant at MSAB, discusses his experience as a former UK police officer working in digital forensics. He talks about the different levels of digital forensics capabilities within police forces and how MSAB products like XAMN and XEC Director are used by frontline officers versus lab analysts. 

The discussion covers how MSAB partners with law enforcement to develop custom workflows for mobile device acquisitions that facilitate ISO compliance. Alan explains MSAB's managed service offering, where approved MSAB staff can remotely access a customer's XEC Director server to assist with software updates and troubleshooting. He emphasizes the strict data segregation policies enforced by customers to prevent MSAB from accessing any sensitive case data.

Looking ahead, Alan mentions MSAB's new CEO and hints at some exciting developments coming down the pipeline. He spotlights recent enhancements to XEC Director's speed and database functionality for managing large estates of networked Kiosks. Alan also plugs the new XEC Director training he created to help users fully leverage the platform's capabilities.

00:00 – Introduction to Alan Platt
07:00 – Training
12:00 – Workflows
17:20 – Ensuring a secure environment
19:45 – Customer training
20:35 – Helping customers comply with ISO accreditation
25:00 – Validation and verification
27:30 – ISO standards
30:00 – MSAB’s pipeline plans
32:40 – XEC Director 
43:45 – Privacy of user data

Alan Platt, Professional Services Consultant at MSAB, discusses his experience as a former UK police officer working in digital forensics. He talks about the different levels of digital forensics capabilities within police forces and how MSAB products like XAMN and XEC Director are used by frontline officers versus lab analysts.

The discussion covers how MSAB partners with law enforcement to develop custom workflows for mobile device acquisitions that facilitate ISO compliance. Alan explains MSAB's managed service offering, where approved MSAB staff can remotely access a customer's XEC Director server to assist with software updates and troubleshooting. He emphasizes the strict data segregation policies enforced by customers to prevent MSAB from accessing any sensitive case data.

Looking ahead, Alan mentions MSAB's new CEO and hints at some exciting developments coming down the pipeline. He spotlights recent enhancements to XEC Director's speed and database functionality for managing large estates of networked Kiosks. Alan also plugs the new XEC Director training he created to help users fully leverage the platform's capabilities.

00:00 – Introduction to Alan Platt
07:00 – Training
12:00 – Workflows
17:20 – Ensuring a secure environment
19:45 – Customer training
20:35 – Helping customers comply with ISO accreditation
25:00 – Validation and verification
27:30 – ISO standards
30:00 – MSAB’s pipeline plans
32:40 – XEC Director
43:45 – Privacy of user data

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